Support and Customer Service

Our support team is available through the support.checkop.co portal during the following hours (Colombia time):

• Monday to Thursday: 8:00 a.m. to 5:00 p.m.
• Friday: 8:00 a.m. to 2:00 p.m.

The implementation process guided by our experts takes 4 to 6 working weeks, provided that the client designates a Project Champion and delivers on time the databases (in Excel/CSV) and the required formats.

CheckOP has two main environments:

• Web platform (app.checkop.co): Ideal for administrators and supervisors. Accessible from any desktop browser.
• Mobile Application (Android): Designed exclusively for field operations personnel. Available in the Google Play Store.
• Note for iOS users: You can access the platform through the responsive web version in your browser (safari, chrome), although this version does not have offline functionality.

No problem! CheckOP's Android app features Offline Work (Offline Mode). Your operational users can continue to execute tasks, fill out forms, take photos and capture signatures without mobile data. Once the device regains internet connection, all information will automatically sync with the web platform.

• Operational Users (Licensed): These are the workers in the field. They can receive assignments, execute tasks, use the mobile app, capture signatures, photos and GPS location. These users consume the "paid seats" of your subscription (the standard plan includes 10).
• Standard Users (No License): These are unlimited and free. They have access to the web platform only for administrative tasks, viewing reports, creating processes or consulting tasks, but can NOT execute tasks in the field through the app.

If your operation grows and you require more operational users, the account administrator can request them directly from the administration panel at app.checkop.co. Upon doing so, the system will confirm the impact on your rate and, once approved, the new users will be enabled immediately. The charge will be reflected in the next billing cycle.

To decrease your number of paid licenses, an administrator must create a formal ticket on support.checkop.co. Our commercial team will evaluate the case and, if approved, the adjustment will be applied in the next billing cycle. It is not possible to make automatic reductions from the platform.

Our dynamic form editor is very complete. You can include fields for: Short/Long Text, Dropdown Lists, Checkboxes, Date/Time, Voice Memos, Picture Taking (with quantity and weight limits), Videos, Document Upload (PDFs, Excel), QR Code/Barcode Scanner and Mandatory digital signature of the client or technician.

CheckOP currently has a powerful native, two-way integration with HubSpot (requires an active HubSpot subscription).

What information is synchronized with HubSpot?

• Customers: Automatic synchronization of Contacts or Companies between CheckOP and HubSpot.
• Tasks / Forms: Form submissions in CheckOP can automatically create or update "Tickets" or "Deals" (Deals) in HubSpot.
• States (Pipelines): Advancing tasks in CheckOP automatically moves stage records in the HubSpot Pipeline.
• Multimedia: Secure public links are generated so you can view photos, signatures and the PDF report of the field task directly in the HubSpot CRM notes.