Billing, Payment and Cancellation Policy

Last update: February 10, 2026

1. Introduction

This Billing, Payment and Cancellation Policy ("Policy") sets forth the terms relating to billing, payment methods, renewals and cancellations applicable to CheckOP subscription services provided by Progresus S.A.S. ("Progresus", "we", "us", "our" or "us").

This Policy forms an integral part of CheckOP's Terms and Conditions of Service.

2. Pricing Structure

2.1 Subscription Model

CheckOP operates under a Software as a Service (SaaS) model with periodic billing based on:

• Base subscription fee
• Number of licensed operational users
• Number of licensed operational users

2.2 Subscription Components

Base Rate: Includes access to the web platform, Android mobile application, knowledge base and standard technical support.

Operational User Licenses: Each user who performs operational tasks in the field requires a license. The standard subscription includes a certain number of licenses according to the contracted plan.

Standard Users: Users with consultation and administration access that do not require a license and do not generate additional cost.

Additional Services: Implementation, training, customized integrations and other services that are priced separately.

2.3 Fixed Fees

The subscription fee will be fixed for the duration of the current subscription period, unless:

• Customer exceeds the number of licenses contracted.
• The Customer requests additional services or add-ons
• Inflation adjustments are applied at the time of renewal.

3. Billing

3.1 Billing for Implementation Services

For implementation services, billing is typically structured as follows:

• 50% upfront: Invoiced immediately upon contract signing.
• 50% remaining: Invoiced upon completion of all agreed services.

3.2 Recurring Services Billing

For subscriptions and recurring services:

• Invoices are issued in advance at the beginning of each billing period.
• The billing period is established according to the contracted plan (monthly, semi-annual, annual).
• Invoices cover the services to be rendered during the following period.

3.3 Billing for Additional Users

When the Customer requests additional operational users:

• New users are enabled immediately upon confirmation.
• The adjustment is reflected in the next billing cycle.

3.4 Issuance of Invoices

Invoices are sent electronically to the Customer's registered email address. It is the Customer's responsibility to keep their billing contact information up to date.

4. Payment Methods

4.1 Payment on Invoice

For customers with corporate billing:

• All invoiced amounts are due for payment within ten (10) days from the date of invoice issuance, unless a different term is agreed upon in writing.
• Payments may be made by bank transfer to the accounts indicated on the invoice.

4.3 Currency

Rates are established and invoiced in the currency specified in the service contract. Generally, for customers in Colombia, invoices are in Colombian Pesos (COP).

5. Taxes

5.1 Rates Before Taxes

The rates published and quoted exclude applicable taxes, which will be added as appropriate.

5.2 Client's Responsibility

The Client is responsible for payment of all applicable taxes, including but not limited to:

• Value Added Tax (VAT)
• Sales or use taxes
• Withholding taxes

This liability remains even if Progresus fails to identify or correctly invoice these taxes initially.

5.3 VAT Exclusions (Colombia)

When invoicing is done from Colombia and the cloud software services comply with the applicable legal requirements, they may be considered excluded from VAT under current Colombian tax legislation.

If these services cease to be excluded and become taxed with VAT, the value of the services will be taxed with the corresponding percentage from the collection immediately following the tax modification.

5.4 Withholdings

If the Client is obliged to deduct or withhold taxes from the invoice payment, it may do so provided that:

• The withholding is legally required
• He provides Progresus with the relevant withholding certificate
• The withholding applies only to the amounts subject to withholding according to the law

5.5 Additional Invoices for Taxes

Progresus reserves the right to issue additional invoices to recover any taxes not initially included due to error or omission.

6. Delinquency and Interest

6.1 Consequences of Late Payment

In case of late payment:

• Default Interest: Interest calculated at the maximum rate legally allowed in the country from which the invoice is issued will be applied.
• Suspension of Service: Progresus reserves the right to interrupt and freeze the provision of services until payment is made in full.
• Reactivation Fee: If the Service is suspended for non-payment, a reactivation fee may be applied to re-establish access.

6.2 Notice of Non-Payment

Prior to suspending the Service for non-payment:

• Progresus will send a notice of non-payment for the amount due.
• The Customer will have ten (10) days after the notice to make full payment.
• The Service will not be suspended if the Customer claims the charges reasonably and in good faith, and cooperates diligently to resolve the claim.

6.3 Continuing Payment Obligation

Suspension of Service for non-payment does not relieve Customer of its obligation to pay:

• The contracted services
• The accrued default interest
• The applicable reactivation fees

7. Term and Renewal

7.1 Initial Term

The initial term of the contract shall be as established in the corresponding order (typically six months or one year).

7.2 Automatic Renewal

At the end of the initial period or any renewal period, the subscription shall automatically renew for equal and successive periods unless:

• It is stated otherwise in the original order
• Either party notifies its intention not to renew.

7.3 Notice of Non-Renewal.

To avoid automatic renewal:

• The Customer or Progresus must issue a written notice of non-renewal.
• The notice must be sent at least thirty (30) days prior to the expiration date of the current term.

7.4 Rate Adjustments at Renewal

At the time of renewal, Progresus may increase the subscription fees:

• The increase may be equivalent to the applicable inflation
• The Customer will be notified at least thirty (30) days in advance.
• The increase will be applied at the beginning of the next renewal period.
• If the Customer does not agree to the increase, either party may terminate the subscription at the end of the current period.

8. Cancellation and Termination

8.1 Early Cancellation by the Customer

The Customer may cancel its subscription early at any time, subject to the following conditions:

• No Refunds: No refund of previously paid fees or unused subscription fees will be made.
• Payment of outstanding balances: The Customer shall immediately pay all outstanding fees through the end of the current subscription period
• Notification: Cancellation must be communicated in writing to Progresus.

8.2 Early Termination Without Just Cause

If the Customer wishes to terminate the contract early without just cause:

• Must notify Progresus in writing at least thirty (30) days in advance.
• Will be responsible for paying the outstanding payments necessary to complete the total value of the current contract period.
• This compensation covers the resources allocated and costs incurred by Progresus.

8.3 Termination for Cause

Either party may terminate the contract for cause:

For non-performance:

• Upon thirty (30) days notice communicating the material breach.
• The breaching party has the notice period to cure the breach.
• If not cured, termination is effective at the end of the period.

For insolvency:

• Immediately if the other party is declared bankrupt
• By proceedings for cessation of payments, cessation of activities, liquidation or assignment of assets to creditors.

For detrimental conduct:

• Progresus may terminate with thirty (30) days' notice if it determines that the Customer is acting in a manner that adversely affects Progresus.

8.4 Effects of Termination.

Upon Termination of Subscription:

• Access to the Service will be deactivated.
• The Customer must have exported any data it wishes to retain prior to termination
• Customer's data will be deleted according to the Data Retention and Deletion Policy
• No refunds will be given for unused periods.

9. License Modification

9.1 Upgrade of Licenses

To add additional operational users:

1. The administrator requests the upgrade from the platform (app.checkop.co).
2. The system shows the impact on invoicing
3. After approval, the new users are enabled immediately.
4. The adjustment is reflected in the next billing cycle.

There is no limit to the number of additional users that can be requested.

9.2 License Downgrade

Once the number of licensed users has been extended:

• It is not possible to downgrade automatically from the platform.
• Downgrade requests must be managed through a ticket at support.checkop.co.
• The support and commercial team will evaluate the case.
• If approved, the adjustment will be applied in the corresponding billing cycle.
• This policy ensures an orderly process and avoids operational disruptions.

10. Billing Disputes

10.1 Complaint Procedure

If the Customer has a dispute about a charge:

1. Must notify Progresus in writing within thirty (30) days of the date of the bill.
2. The notice must specifically detail the disputed charges and the reasons for the dispute.
3. Customer must pay the undisputed amounts according to the normal deadlines.

10.2 Dispute Resolution

Progresus will review the claim and respond within a reasonable time. If the dispute is resolved in favor of the Customer:

• A credit applicable to future invoices will be issued, or.
• A refund of the applicable amount will be made.

10.3 Good Faith

Service will not be suspended while Customer disputes charges reasonably and in good faith, provided Customer cooperates diligently to resolve the claim.

11. Refunds

11.1 General Policy

As a general rule, subscription fees paid are non-refundable. The Customer will not receive a refund for:

• Unused subscription periods
• Early cancellations
• Unused licenses

11.2 Exceptions

Progresus may consider refunds in exceptional circumstances, at its sole discretion:

• Proven billing errors
• Serious and sustained breaches of the SLA by Progresus
• Other extraordinary circumstances evaluated on a case-by-case basis

12. Contact

For billing and payment related inquiries:

Progresus S.A.S.

• E-mail: info@progresus.co
• Support Portal: https://support.checkop.co

For billing disputes, please include in your communication:

• Account or customer number
• Invoice number(s) in question
• Detailed description of the dispute
• Relevant supporting documentation

This Billing, Payment and Cancellation Policy is an integral part of CheckOP's Terms and Conditions of Service.